Refund policy

No Returns / No Exchanges

All sales are final. We do not accept returns or exchanges for any reason other than a verified faulty or incorrect item received.

Faulty, Damaged, or Wrong Item (24-Hour Reporting Requirement)

If your item arrives defective, damaged, leaking, malfunctioning, or you receive the wrong item, you must contact us within 24 hours of delivery.

To request assistance, email sales@shopcld.com within 24 hours and include:

  • Your order number

  • A clear description of the issue

  • Photo and/or video proof of the problem (required)

  • Photos of the packaging (including shipping label, if applicable)

Requests submitted after 24 hours of purchase will not be eligible for a replacement or refund.

Resolution (Replacement or Refund at Our Discretion)

If your claim is approved, we may, at our discretion:

  • Send a replacement, or

  • Issue a refund to the original payment method

We may require the faulty or incorrect item to be returned. If a return is required and your claim is approved, we will provide instructions (and a return label if applicable). Items sent back without prior approval will not be accepted.

Non-Returnable Items

Because all sales are final, we do not accept returns on:

  • Sale items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Custom/personalized items

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

Chargebacks & Disputes

If you have an issue with your order, please contact us first at sales@shopcld.com so we can resolve it quickly. Filing a chargeback without contacting us may delay resolution.

Questions

For any questions, contact: sales@shopcld.com